Electric Water Heater Recall

Rheem has recently learned that the thermostat control panel on certain Performance Platinum Water Heaters can overheat under certain circumstances. Accordingly, Rheem is conducting a voluntary recall to repair Performance Platinum water heaters (model numbers XE40M12EC55U0, XE50M12EC55U0, XE50T12EC55U0, XE80T12EC55U0) that fall within the following serial number date ranges:

Model Number Serial Number Range (X = placeholder for numbers)
XE40M12EC55U0 A0114XXXXX to A5214XXXXX
M0114XXXXX toM5214XXXXX
Q0114XXXXX to Q5214XXXXX
A0515XXXXX
A1015XXXXX to A1615XXXXX
XE50M12EC55U0 A0114XXXXX to A5214XXXXX
M0114XXXXX toM5214XXXXX
Q0114XXXXX to Q5214XXXXX
A0515XXXXX
A1015XXXXX to A1615XXXXX
XE50T12EC55U0 A0114XXXXX to A5214XXXXX
M0114XXXXX to M5214XXXXX
Q0114XXXXX to Q5214XXXXX
XE80T12EC55U0 A0114XXXXX to A5214XXXXX
M0114XXXXX to M5214XXXXX
Q0114XXXXX to Q5214XXXXX

Use the image above to find the Model Number, Serial Number, and Date Code of your water heater.

Rheem toll-free at 866-369- 4786 from 7 a.m. to 7 p.m. CT Monday through Saturday and from 8 a.m. to 3:30 p.m. CT on Sunday or online at www.rheem.com and click on Recall Information for more information.

Water Heater Information

XXXX-0000000000 XXXX-0000-XXX

Water Heater Recall Registration Form

Form Successfully Submitted

We have received the following information from you relating to your Performance Platinum Water Heater recall submission.

Name:
Address:
City, State Zip: ,
Phone:
Email:

Model/Serial: /

When calling to check on the status of your recall, please reference case number: :