Electric Water Heater Recall

Rheem has recently learned that the thermostat control panel on certain Performance Platinum Water Heaters can overheat under certain circumstances. Accordingly, Rheem is conducting a voluntary recall to repair Performance Platinum water heaters (model numbers XE40M12EC55U0, XE50M12EC55U0, XE50T12EC55U0, XE80T12EC55U0) that fall within the following serial number date ranges:

Model Number	Serial Number Range (X = placeholder for numbers)
XE40M12EC55U0	A0114XXXXX to A5214XXXXX M0114XXXXX toM5214XXXXX Q0114XXXXX to Q5214XXXXX A0515XXXXX A1015XXXXX to A1615XXXXX
XE50M12EC55U0	A0114XXXXX to A5214XXXXX M0114XXXXX toM5214XXXXX Q0114XXXXX to Q5214XXXXX A0515XXXXX A1015XXXXX to A1615XXXXX
XE50T12EC55U0	A0114XXXXX to A5214XXXXX M0114XXXXX to M5214XXXXX Q0114XXXXX to Q5214XXXXX
XE80T12EC55U0	A0114XXXXX to A5214XXXXX M0114XXXXX to M5214XXXXX Q0114XXXXX to Q5214XXXXX

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Consumer Contact

Rheem toll-free at 866-369- 4786 from 7 a.m. to 7 p.m. CT Monday through Saturday and from 8 a.m. to 3:30 p.m. CT on Sunday or online at www.rheem.com and click on Recall Information for more information.

Water Heater Information

Serial Number: XXXX-0000000000 Model Number: XXXX-0000-XXX

This water heater requires service.

This water heater's serial number has been registered and is in our system.

This water heater's serial number has not been registered, please fill out the form below to register your product.

Water Heater Recall Registration Form

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Form Successfully Submitted

We have received the following information from you relating to your Performance Platinum Water Heater recall submission.

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When calling to check on the status of your recall, please reference case number: :