Rheem has recently learned that the thermostat control panel on certain Performance Platinum Water Heaters can overheat under certain circumstances. Accordingly, Rheem is conducting a voluntary recall to repair Performance Platinum water heaters (model numbers XE40M12EC55U0, XE50M12EC55U0, XE50T12EC55U0, XE80T12EC55U0) that fall within the following serial number date ranges:
Model Number | Serial Number Range (X = placeholder for numbers) |
---|---|
XE40M12EC55U0 |
A0114XXXXX to A5214XXXXX M0114XXXXX toM5214XXXXX Q0114XXXXX to Q5214XXXXX A0515XXXXX A1015XXXXX to A1615XXXXX |
XE50M12EC55U0 |
A0114XXXXX to A5214XXXXX M0114XXXXX toM5214XXXXX Q0114XXXXX to Q5214XXXXX A0515XXXXX A1015XXXXX to A1615XXXXX |
XE50T12EC55U0 |
A0114XXXXX to A5214XXXXX M0114XXXXX to M5214XXXXX Q0114XXXXX to Q5214XXXXX |
XE80T12EC55U0 |
A0114XXXXX to A5214XXXXX M0114XXXXX to M5214XXXXX Q0114XXXXX to Q5214XXXXX |
Use the image above to find the Model Number, Serial Number, and Date Code of your water heater.
Rheem toll-free at 866-369- 4786 from 7 a.m. to 7 p.m. CT Monday through Saturday and from 8 a.m. to 3:30 p.m. CT on Sunday or online at www.rheem.com and click on Recall Information for more information.
This water heater requires service.
This water heater's serial number has been registered and is in our system.
This water heater's serial number has not been registered, please fill out the form below to register your product.
We have received the following information from you relating to your Performance Platinum Water Heater recall submission.
Name:
Address:
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When calling to check on the status of your recall, please reference case number: :